Knowledge base

What happens if the adapter is unplugged?

Customer Care Agent Customer Care Agent

The Automatic adapter does not contain its own power source—it is solely powered by your vehicle. It can only record data when your vehicle is turned on.

Because of this, we don't have a way to tell if the adapter were unplugged. To our system, it would be equivalent to if your car were turned off. There's not a way for us to notify a user if the adapter were unplugged.

This also means we can't track your car's location when it is not turned on, such as if it were towed.

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