Knowledge base

What is your warranty and return policy?

Customer Care Agent Customer Care Agent
  • Updated

You can return your Automatic adapter for a full refund within 30 days of your original purchase. To request a refund, please email orders@automatic.com and we will be happy to send you a pre-paid return label.

Note: We can only process refunds if you purchased from us directly. If you purchased Automatic at another retailer, such as Amazon or Best Buy, please contact them to get a refund.

The Automatic adapter comes with a 18 month manufacturer's warranty. If you believe your adapter is malfunctioning and needs a replacement, email support@automatic.com. We'll run through some diagnostics with you and offer an exchange if needed.

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