Knowledge base

What factors cause Crash Alert to trigger?

Customer Care Agent Customer Care Agent
  • Updated

Crash Alert is designed to activate in the event of a severe accident where you may not have the ability to contact emergency services on your own. This means that a minor impact may not meet the threshold we set to trigger Crash Alert. This threshold is a fine line, and one we're constantly re-examining. Too low and it would trigger with a minor fender bender, or even braking too hard. Too high and we may not catch anything but the most severe of accidents.

Due to the sensitive nature of Crash Alert, we'd rather be up front with some of the limitations of this feature. Since Crash Alert depends on a variety of factors to function, below are a few reasons why it may not activate in the event of an accident.

  • The adapter is damaged
  • The adapter is disconnected from the vehicle
  • The vehicle's electrical system is cut
  • The vehicle's onboard computer is damaged
  • There is no reception at the time of the accident
  • The vehicle's design absorbed the bulk of of the impact, meaning the threshold we set was not met

Additionally, we cannot read airbag deployment through the OBD-II port. 

If you were in an accident and Crash Alert did not activate when you expected it to, please contact us as soon as you can. Our team will be happy to look at what happened.

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